Grapeviine, LLC – Terms and Conditions of Service

Effective Date: January 2025

These Terms and Conditions (“Terms”) constitute a binding agreement (“Agreement”) between Grapeviine, LLC (“Grapeviine,” “we,” “us,” or “our”) and the customer (“Client,” “you,” or “your”) regarding the provision of marketing technology, tracking, and related digital services (the “Services”). By signing an order form, checking a box indicating acceptance, or using any of our Services (including a free or paid trial), you agree to be bound by these Terms.

1. Purpose and Scope

Grapeviine provides marketing and conversion-optimization Services that may include, but are not limited to, installation of Google Tag Manager (“GTM”) scripts, configuration of tracking pixels, creation of lead-capture tools, or other web-based engagement features on your website.
These Services may be provided directly by Grapeviine or through authorized developers, vendors, or white-label partners. For confidentiality and competitive reasons, Grapeviine is not obligated to disclose the identity of such third-party partners.

2. Trial and Subscription Terms

2.1. 30-Day Risk-Free Trial

New Clients may try Grapeviine’s Services for 30 calendar days from the date of installation (“Trial Period”).
During the Trial Period, Grapeviine will not charge any service fees.
At the conclusion of the 30-day period, you may either:

Continue as a paying subscriber under the pricing plan described below; or
Cancel by providing written notice before the end of the Trial Period, in which case no charges will be incurred.

If you do not cancel by the end of the Trial Period, your subscription will automatically convert to a paid plan.

2.2. Pricing

Sales-Only Program: $599 per month
Sales + Service Program: $799 per month
Subscription fees are billed monthly in advance and are non-refundable once billed.

2.3. Cancellation and Notice Requirement

You may cancel your subscription at any time by providing 30 days’ written notice to Grapeviine at david@gvleads.com (or any successor email).
During the notice period, both parties may attempt to address any issues or optimize the partnership.
Failure to provide a 30-day notice will result in one final monthly charge to cover the transition period.

3. Scope of Services and Limitations

3.1. Installation and Integration

Client authorizes Grapeviine to install GTM or similar tracking scripts on its website and confirms that such installation complies with all applicable privacy and consent laws (including GDPR, CCPA, and other data protection laws).
Client is solely responsible for maintaining appropriate cookie notices, consent banners, and disclosures on its website.

3.2. White-Labeled and Third-Party Services

Grapeviine may use independent contractors, developers, or white-labeled technologies to deliver Services.
These third parties operate under contract with Grapeviine; Client’s contractual relationship remains solely with Grapeviine.
Grapeviine disclaims liability for any failure, downtime, or data issues caused by third-party platforms, including but not limited to Google, Meta, TikTok, or web hosting providers.

3.3. Client Responsibilities

Client agrees to:

Provide necessary access credentials (e.g., Google Tag Manager, analytics, or website login) to enable service delivery.
Ensure all website content and data are lawful and owned or properly licensed by the Client.
Not hold Grapeviine liable for conversion performance, lead quality, or sales outcomes, as these depend on Client’s own operations.

4. Intellectual Property

All scripts, configurations, templates, reports, and proprietary tools provided by Grapeviine remain the sole property of Grapeviine, even if customized for the Client.
Client is granted a limited, non-exclusive, revocable license to use such materials only while subscribed to the Services. Unauthorized copying, resale, or redistribution is prohibited.

5. Confidentiality and Non-Disclosure

Each party agrees to maintain the confidentiality of all non-public information disclosed during this Agreement, including trade secrets, pricing, scripts, partner identities, and development methods.
Client expressly agrees not to reverse engineer, copy, or share any elements of the Service or disclose any information about Grapeviine’s backend systems or white-label relationships.

6. Insurance and Limitation of Liability

Grapeviine maintains general business liability insurance. However:

Grapeviine’s total liability for any claim shall not exceed the total amount paid by Client in the 30 days preceding the claim.
Grapeviine shall not be liable for any indirect, incidental, or consequential damages, loss of data, or loss of revenue arising from use or inability to use the Services.
Client agrees to indemnify and hold harmless Grapeviine, its officers, employees, contractors, and affiliates from any third-party claims arising from Client’s website content, advertising materials, or data use.

7. Data Privacy

Grapeviine will handle all data collected through installed tags or integrations in accordance with applicable privacy laws and its internal privacy policy.
Client remains the data controller for any information collected on its website and agrees to comply with all end-user disclosure and consent requirements.

8. Termination

Either party may terminate this Agreement:

For any reason, with 30 days’ written notice; or
Immediately, if the other party breaches these Terms and fails to cure within ten (10) days after written notice.

Upon termination, all licenses granted hereunder shall cease, and Client shall remove all Grapeviine scripts or code snippets from its website.

9. Dispute Resolution and Governing Law

This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles.
Any disputes shall be resolved by binding arbitration in Collin County, Texas, administered under the rules of the American Arbitration Association.
Each party waives the right to a jury trial or class action.

10. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions, proposals, or agreements.
No modification shall be effective unless in writing and signed by both parties.

By signing an Order Form, checking an acceptance box, or using the Service, Client acknowledges and agrees to these Terms.